This has happened a total of two times now and I am absolutely fed up.
I have filed two separate complaints against a company that, according to Gina Bocchicchio of the Trenton BBB, do not fall in their "purview." At the bottom of the email they sent me, it lists the reasons that a case wouldn't be investigated ("landlord/tenant issues, criminal allegations, requests for punitive damages, employer/employee disputes, cases already involved in litigation, civil right violations, business to business collection issues, complaints solely based on the price of products or services, or issues between private buyers/sellers, etc.")
My complaint involves a cell phone company that is not holding up their end of the deal. I am paying for unlimited mobile internet and have not had this mobile internet since 6:08pm last Saturday (Jan 15), which makes it 10 days now. They've promised to resolve this issue and have not done so. After me bugging them much, they promised to send me a replacement phone since mine is still under warranty and they obviously can't figure out the deal with mine. They have also failed to do this. So why is my complaint against this company not a valid one?
I believe that either my cellular company is one of the many companies "paying for a grade" with the BBB and that is why they refuse to investigate this complaint, or the receiving Complaint Specialist is just too lazy to really look into it. I am losing money because of it, and I am pissed!!
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