Complaint / review text:
I should have done my homework and checked the Better Business Bureau first. They're listed as TruGenix with a P. O. Box; same city and zip. No complaints were filed for this company.
But the other name listed as UltraLife Fitness has the same city and zip code. They have an unsatisfactory record.
Here's the information and complaints that were filed in the last 36 months.
Additional DBA Names: UltralifePM
Based on BBB files, this company has an unsatisfactory record:
A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files.
This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
Consumers who filed complaints with the BBB indicate this company offers free diet pills or a 30 day trial and then charges the consumer without authorization.
If the consumer receives the 30 day trial they have been unable to contact the company in order to cancel the product before they are charged.
The Bureau processed a total of 206 complaints about this company in the last 36 months, our standard reporting period. Of the total of 206 complaints closed in 36 months, 206 were closed in the last year.
These complaints concerned:
2 Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
27 Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
5 Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
1 Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
69 Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
1 Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
6 Customer Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
94 Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
They were closed as:
Resolved - The company resolved the complaint issues.
13- Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
67- Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved - The company failed to resolve the complaint issues.
100- Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
26- No Response - The company failed to respond to the complaint. Company failed to respond to the BBB or to the consumer to resolve the issues.
On June 29,2005 the Bureau challenged the companys advertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical.
Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising including the ability to find doctors who use the product and ability to prove that doctors on the website exist.
As of July 29,2005 the company has not responded to Bureau requests to substantiate the advertising claims
The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical.
Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising.