Company now denies free incoming text messaging. The agreement I signed stated that text messaging was free. I verbally made sure it was from the employee, still, the company shows non commitment to customer and is another typical example of how greed is in and how "service" is no longer an honored thing here in the USA.
A true story:
I had a close friend die recently and he had sent me a last message before he was gone, my phone messages were not stored for me to return to because my minutes had unknowingly expired. After I had traveled to the State where my friend was and while I was at the viewing I turned it back on, the messages was gone forever. I was hoping to share it with all because it was the last thing he did.
Last words gone forever!
Contractual violations like this do hurt people!
I for one as a consumer hope that YOU as a decision maker in your company, never deny your customer.
People nowadays do not realize how they hurt others by changing the terms of an established contract whether it is verbal or written, it should be your "HONOR" to never change what you have already promised.
It never matters that the company actually warns it's customers of an increased text messaging fee, it WAS a contract was it not?
Do your job t-mobile make your dollar!
Goodbye!
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