I purchased a mobile phone through MetroPCS and paid for the option of overnight shipping, which is not cheap, and FedEx guaranteed that the product would reach my house by 3:00 P.M. I am still waiting two hours after that time and have not yet received it. I am not thrilled, as I had to stay home all day and cancel any plans I had made so that I could be at home to sign for the product. When I called customer service, they said they could not help me in any way whatsoever and could not guarantee my package by 3 P.M. I am very unhappy and will never do business with FedEx again, as they have the worst service I have ever experienced.
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