I sent a Faster Payment (bank transfer) on 19th June of 230.42 GBP for a Bosch WAE24367GB Avantixx washing machine. Their website payment options were bank transfer or paypal but this was greyed out and said not available until 20th June. I ordered the appliance on behalf of someone else who needed it urgently. Later that evening I became suspicious and the next day phoned my bank to try and stop the payment. They said it had already gone through. I contacted the Fraud dept at Barclays. I also emailed the then CEO Bob Diamond which resulted in a phone call from their executive office. They took all the details and replied a few days later to say they could see they had done nothing wrong and refused the refund. I had already filed a report through action fraud on 20th June. I contacted Watchdog, the FSA, the media and am currently dealing with the Financial Ombudsman. After two letters from them they both conclude that Barclays have done no wrong. After reading all the blogs regarding popor.net and the fact that they were already under police investigation but Barclays did nothing resulted in me becoming a victim of a fraudulent account. I read yesterday that an arrest was imminent/had been made, the suspect being in Cambridgeshire where the account was opened and cash withdrawn from. I will be writing back to the Ombudsman to further my case and I would really appreciate any input you can give me with your experience of other complaints filed on this site about popor.net or any other information you may know that could help me win my money back. Thank you, Nina
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