I have to say this is the second time I purchase something from conns and this will be the last time. I just bought a house and I wanted to exchange all my kitchen appliances and because I bought and fully paid a sofa in less than a year Conns send me a letter saying that I was already qualify to do a purchase up to 3 thousand in 3 years with no interest but when I got there I got a sales man that was clearly in need of help, very confused and asking question to his co-workers that also did not want to help at all. No need to say that was mishandling the whole thing and I end up not buying anything.
Than a couple days after a manager call me and apologize for my bad experience and said that he would make sure that the next transaction would be smooth. So I went back there but just wanted to buy one tv and I did the salesman was very unpleasant and trying his best to oversell and add things that I did not wanted so by the end he was impatience and annoyed with me.
Ever since is just one problem after another.
My first payment came due and the same day the billing department was already calling me and requesting for my payment.
And as I did a electronic payment 2 days prior they didn't received the payment yet and was already calling and questioning me about it.
Now the second payment was schedule for this last Saturday (11/18) and again I send the payment electronic past Thursday (and was out of my account on Friday) but on Sunday the day a after the due date the billing department was calling me again requesting the payment and clearly state that if I don't want to do business if them anymore is up to me but they would continue the calls and requesting payments till was done.
Now usually companies can't even report on credit buries if the account is not late more than 15 days and is a pretty standers rule of 10 days grace period just in case payments falls into non business days or a late delivery from post office, but not with Conns that states that will gives us the credit that we deserve.
I usually pay extra because that is just how I am. Now I will definitely process my electronic payments much sooner for next time to avoid more harassment from this people again and it will be paid in full in less than 6 months but for sure I will never, ever, ever do business with Conns anymore.
I have never being more insulted and had such a horrible experience in my life with any other company.
Tax time is coming and I will be switching all my appliances from my kitchen and electronics too but this Conns will never get my business again.
Roberta
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