I set up an appointment via email 3 weeks prior to the appointment date, and had it confirmed. The day of my appointment (and it costs more to schedule an appointment), I show up at the time it is scheduled. Due to some kind of error on their part, I was unable to connect. Consequently, I was rescheduled for another time.
I scheduled an appointment days in advance for 11/5 at 7 PM EST. Earlier in the day, I received a confirmation email stating that my appointment was verified.
I live in New York and have power issues during the hurricane. At 6:58 p. M, I called in for my appointment. Due to some error on their part, I was unable to get through. I stayed on hold for 15 minutes while they tried to rectify the situation. Finally, I was informed that I would have to reschedule my appointment because the person I was supposed to speak to was completely booked for the rest of the evening.
I informed them that it was unacceptable, and it was not my fault since I showed up on time for my appointment. I informed them that they should cancel somebody else due to their mistake. They informed me that they could not cancel anybody else and that I would have to reschedule.
This is unprofessional business practices and I should not have to be the one who reschedules due to their error. Despite having power issues I was able to call and keep my appointment. The company should be held to the same standards.
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