I purchased a transmission that had been promised to be a good performing one.instead I received a faulty one. I called to remedy this problem. I was told I could receive monies valuing at a third less than what I paid or get another transmission. I purchased a used transmission from PartzNow.com on Oct 25. Carter, the sales manager, helped me with this transaction. He told me the transmission would have 74,000 miles on it, DYNO tested and 1-year warranty. I would not have to worry about it being a faulty transmission. I had the transmission sent to my repair shop. My repair shop received it on Nov 1. That same day my repair shop was preparing to put the transmission in my car, they noticed some problems. My repair shop called and ask that I come to see the problems. My repair shop showed me bent and twisted parts on the transmission. They also showed me the broken guide. The guide had a crack all the way around it. It was obvious that the guide was ready to fall off. They explained the importance of the guide and future problems that ensue when the guide breaks loose. They were concerned the guide would not last very long after being installed.in looking the transmission over I deduced that it had more than 74,000 miles on it and had not been DYNO tested. There were no seal or part replacements made on or around the shaft to indicate that any DYNO testing had occurred besides it still had old transmission fluid in it. There were also signs of rust and decay indicating it had been out in the weather for a long time. My shop confirmed my conclusions. I returned home and called PartzNow. I spoke directly to Carter. He referred me to the auto partsplace who he purchased the transmission through. They looked up my order. The parts place told me they had written “no warranty” on the transmission purchase order. They explained Carter was aware of this fact when he purchased the transmission. When I phoned Carter to inform him of the “no warranty” on the transmission and I told him I wanted my money back. He said he could only refund me $100 or send another transmission on Nov 5. He will call on Nov 5 to tell me if he can get me another one or not. I fear the product will be equivalent or worse and I am now forced to purchase another part elsewhere. The shop stated that my burned up transmission is in better shape than the one PartzNow sent. I have been ripped off. This business should be closed down. AlI I want is a full refund.
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