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Complaint / review / scam report
SafeLink

Complaint / review text:
I was approved for a phone from Safelink. The phone was defective and I asked for a replacement. Safelink asked me to send the defective phone back which I did through the USPO. A replacement hone was sent to me. Apparently someone stole the phone at the PO. Safelink canceled the replacement service and after a series of calls finally sent me another replacement phone. I called Safelink today to advise them that I had misplaced the phone. They told me that i would have to purchase a new phone since this was considered a second replacement. When I told them that I had a replacement phone, they advised me that my unused minutes would not be transfered to the new phone. I see this as a theft of service from the Government and the client. This practice should be investigated since the government is being billed for services that are being withheld from the client.

Contact information:
Author: Contact with Author

Country: USA   State: Florida   City: Medley   Zip: 33178
Address: 9700 NW 112 Ave
Phone: 8008765753
Site: safelinkwireless.com

Category: Miscellaneous

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