Complaint / Review
Xlibris Publishing
Consumer Report

I published with Xlibris in August and twice now I have had difficulty obtaining my royalty fees from Xlibris. The current fiasco dates from Q1 so basically I'm still waiting for my April payment from you. Despite over 30 emails and 10 phone calls no body returns my calls. This is a copy of the last email I received from them on the subject dated 11th September.
"Hi Chris,
Finance has been informed of your request to be paid via EFT. Another follow-up has been made earlier today. We will continue to reach out to them until we will be able to finally resolve this one.
Again, we are so sorry for all this. You have indeed been very patient with us. Thank you for letting us work on this for you.
Sincerely,
Pamela Blake"

So, 5 months of delays in paying me, Xlibris are more than keen to take money prior to publishing, but when it comes to paying it's sadly an completely different story.