Complaint / Review
JustAnswer.com
Free Trial Questions Billed Around $105 With No Authorization

After the initial payment of $38, I signed up for a one-week free trial. It said I could ask as many questions as I wanted, any time.

I asked questions and got offers of replies with the heading "Free (normally $19)" or similar amounts. I then accepted the offers of answers and was asked to rate the answers at the end to complete the conversation, which I did.

Later I found out that they had charged me some US105 for these questions. Also, there was small print, "subject to fair use," which I only found out about later when someone from JustAnswer wrote to tell me that they would suspend my membership if I asked too many questions.

At no time did I authorize any payments, and I had since cancelled the free trial. I could not remove my credit card number from my account with them, though I had tried to. I wrote to them for a refund and they pretended not to know my account. I have not heard from them since.