We have been told for two years that DSL was not available in our area, even though our neighbors have it. Recently, we contacted Windstream about DSL again, and we were told that it was presently available, and that they would send a technician to our place on thursday 8/15 to install the modem between 1 and 5 pm. The technician never showed. No calls; nothing. We called Windstream on Friday, and they sent out a modem via Fedex overnight because I said I could hook it up myself. It arrived saturday, and I set it up myself, but no DSL signal could be established. I called windstream monday and they tested for modem connectivity but the dsl signal wasn't getting through, so they said they would send a technician that day between 1 and 3 pm. Once again, no one showed. I called tuesday late afternoon, and they apologized and said a technician would come tuesday. Tues morning my girlfriend got a phone call from a local windstream tech saying that dsl was not available in our area because we were too far from the pole. He hung up before I had a chance to talk to him. I tried calling the technician back. It rang several times, and then someone picked up the phone and slammed it back down.By that time, I was getting pretty PO'd. I called windstream support and they said the ticket was now closed because the technician said DSL wasn't available in our area. I told her that our neighbors had it.
She said, "Well, you're 4 1/2 miles from the pole."
I said, "What pole?"
She goes, "I don't know what pole, I'm not from your area. That is just what the technician told me. He said you were just too far from the road where the line is."
"What road?" I asked.
She said, "Bootjack road."
I replied, "We are on that road, about a hundred feet back. We aren't located five or six miles back in the woods. We are right on the road that you are talking about.".
She said, "They just told me you're too far away to get a signal."
I said, "But our neighbors have DSL, and a friend of mine has a shop about a mile further out from us, and he has DSL.
Being very irritated at that point, I said, "Look, this company pulled this crap on me at another location a couple years ago. They told me DSL wasn't available even though everyone around me had it. Is there someone local I can talk to about this?"
She said, "Yes, I can have a local engineer call you about this."
I said, "Do you have any idea of when they might get back to me."
She goes, "Probably later on today, or maybe tomorrow.
I'm still waiting, and I'm sick of this company and their incompetence.
I have two other accounts with this company and I'm strongly considering dropping their service and signing with a competitor if this issued is not resolved soon.
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