I have had my fill, I am Disabled as well as my husband, approximately Seven months ago we purchased a Mattress, as our old was at least 12 years old and it was time to change, however great Mattress all though not from Sears. So we got the Mattress and approximately three months letter we both had dips under our bodies I called to inform Sears of the problem and I was instructed to take pictures of the bed frame, box spring, log tags, receipts, I had to place a string on the mattress to measure dip or dent We qualified and a new mattress of the same was delivered to us. At that time the gentleman told me that if this happens again Sears would not deliver the same mattress because that particular mattress obviously is not for us and that we would at least be able to pick out another mattress. Now here another three months later and I am having the same problem, I went through all of the same steps and emailed the new pictures to sears and again qualified under the guidelines now I am being told that the two mattress i had previously are no longer being made and so they want to bring this mattress out to us.
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