Already written long complaint, went to read 'terms & conditions' all disappeared! I initially was experiencing problems with Hotmail! I could not locate a support telephone no. So did a 'google search' Found this freephone no. For UK: 0800 756 2992. Duly telephoned, checked it was Hotmail support, to which lady with Indian accent said Yes! Said she could 'help me - account had been hacked'This involved REMOTE ACCESS to my laptop! I am not usually 'taken in' by such things but caught at 'weak moment' awaiting urgent email! I got an automated call from my VISA card co. To which I confirmed 'Yes it was myself who made the payment'! I have now obtained a form from my card holder informing me I MUST contact the co. First. I have sent various emails (after having had my laptop screened/fixed by an expert) to them; got a phone call from 'unavailable no' which we do not usually answer. A man with English name but sounding Indian!'remote access part of our service, saves sending out an engineer'!! I have since found out this co. Is a SCAM! My payment - split into 2 payments for an unknown reason - had gone to Los Angeles! However, found IP address of this 'co' is nr. To New Delhi, India! Basically they got everything - docs., photos, notes, diary etc. From my laptop! It is quite unlikely I will get recompense from my card co. But I just wish to warn anyone reading this about these scammers! I have emailed them stating that the 'service' was not fit for purpose under the Sale & Supply of Goods & Services Act 1982. They 'sold me' what they called AVG Malwarebytes 2012 anti-virus. I removed this as various things kept 'flashing up' obscuring what I was working on/reading. I informed them this was of unfit 'quality' - it could even have been getting more info. From my laptop or was genuine but 'intrusive'?! I then had to spend some hours changing passwords on all the accounts I use. Also beware what you often find on Google searches. Seems they allow? These scams to show up.
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