Usacomplaints.com » Miscellaneous » Complaint / Review: STP or Solid Trust Pay - Consumer Report. #919032

Complaint / Review
STP or Solid Trust Pay
Consumer Report

Hi Guys,

I'm having major problems with an online payment company called STP or Solid Trust Pay.

I am a UK citizen and I've opened an account with an online payment/banking facility that simply is NOT looking after its customers and especially me.

After 4-5 weeks I STILL cannot get my money out of this company & after many, many different emails they do NOT respond at ALL to my communications (even though I use their ticket submitter)?

The company is called STP or Solid Trust Pay.com & no matter what I try, STP will NOT allow me to get my money out of my account or even communicate with me at ALL?

Although there are various ways that I can withdraw money from my account I actually can ONLY use 1 of their methods (for various reasons mostly THEIR reasons) & I apparently need to be BANK VERIFIED to get my money out and they won't answer any emails I send them when I ask about WHY I'm not yet BANK VERIFIED even though I've sent them the required documents/bank statements?

I've sent them my bank statements (NatWest Bank PLC) 4-5 weeks ago now along with driving licence and many other government ID documents etc in fact I OVER DELIVERED where these documents are concerned.

This is now affecting my finances/life in a HUGE way not being able to get my money out & not being able to get a response from STP & it needs sorting ASAP.

STP has 4 ways to get money out.

1 is by cheque (they won't allow me to receive a cheque because it doesn't exist for our Country)

2nd one is by credit card (I don't have one & cannot get one)

3rd method is by their own STP card (I have to apply for it and pay extra money out yet again and all this takes days and days)

4th method is by direct transfer to my bank & this is what I want but STP will NOT answer my many emails regarding why they have NOT verified my bank account?

But now I tried to access my account this morning (12th of July) & I CANNOT gain access to my account?

When I try to log in I get a screen telling me that there is no such username or account?

I've tried requesting help for this but then I get another screen telling me that my email address doesn't even exist?

I need to now find a way of getting my money out of this account and that is ALL I am interested in?

Can any of you guys help me get my money out of this ridiculous & company (STP) & close my account?

Regards

Gary


Offender: STP or Solid Trust Pay

Country: USA   State: ON   City: Bobcaygeon
Address: P.O. Box 551
Phone: 7057310908
Site:

Category: Miscellaneous

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