My Solid Trust Pay username is lsjaggassar.
First, I would like to preface this by saying that every time I deposit funds into my ST Pay account using my credit card, the webpage says that I would be sent a confirmatory email. I have yet to receive one.
On 4th June I confirmed that I was sending $3020.00 USD by wire transfer to my account at ST Pay. The page said that I would be sent an email with more info. I was NEVER contacted by ST Pay! So I figured that that was just like the confirmatory emails which I never got. I copied the wire instructions to the letter, and on 11th June I wired $3020.00 from my bank— RBC Royal Bank (Trinidad and Tobago) Ltd—to: Westpac Banking Corporation, 264 Church St. Etc, etc. Exactly as instructed. The wire transfer, contained both my username are my email address, again, as instructed.
On the 19th after spending hours to get through, I spoke to a ST Pay agent who asked me to scan and email my wire transfer document to [email protected] which I did on 20th. Last night (21st) again after spending hours to get through, I spoke to another agent who assured me (after consulting with her supervisor) that I would receive an email today. Today is halfway done and no email yet. I cannot afford to lose 3020.00 USD! It is a lot of money. I want ST Pay to find my money and put it in my account TODAY. I also would like to hear from them TODAY.
Today is the 22th June—12 days since my wire transfer was sent— and the money is not yet in my account!
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