Complaint / Review
Palihotel
Bait and Switch Hotel Properties

My original hotel reservation:

Thank you for making a reservation at Palihotel Melrose

Your confirmation number is: 55419SY000140

Arrival Date: Saturday, March 10Departure Date: Sunday, March 11Number of guests: 2Room Rate: USD 99.00Rate Description: Travelzoo PromotionRoom Type: 270 sqft - 1 queen - and 1 sofa bed to accommodate 2 people - free wifi - minibar - cable tvPolicies: Reservations must be guaranteed with a valid credit card.; Reservation is fully non-cancellable and non-refundable subject to penalty of 100% room and tax for all nights reserved.; Reservations must be guaranteed with a valid credit card.

Here is where "bait and switch" becomes apparent:

I received a telephone call this P.M. From Raymond Galaviz, Sales & Reservations Coordinator, who explained to me that I am now booked in one of their hotel properties located 1 mile from the original hotel that I had booked (for no reason); when I declined their other hotel property, he refunded my original money.

Sounds like a "bait and switch" establishment to me; please investigate why my hotel reservations made over two months ago was not satisfied.

Thank you kindly, Gary Antonucci