I purchased a mobile phone, an LG Optimus-V, about 3 or 4 months ago, I am now on my 3rd phone and it is defective also. I asked Virgin to let me upgrade to another phone and they said that I couldn't do that without buying a new phone. I told them that I would be glad to pay the difference between the one I have now and the price of the upgrade, which would be about $50.00, and they said that they couldn't do that. The phone is still in warranty and still they refused to make it good, I told them that the phones are defective and still they refused.
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