On Sept. 28 I tried to Top-Up my phone using paypal twice. But both times I got a failure error and never got my phone credit. I was charged two times $10.68 by Virgin Mobile's paypal account. Virgin Mobile claims it is paypals duty to release the holding of the money and return it to me. Paypal says Virgin Mobile has to do it or authorize it. Virgin Mobile has been dragging their feet and refuses to communicate with Paypal about this matter. Very unprofessional people Virgin Mobile is and they have poor service when it comes to responding to emails quickly and they drag their feet on refunding customers. BAD PEOPLE TO DEAL WITH!!! I am still lost of the $21 something. Virgin Mobile still has not released it back to me.
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