Virgin Mobile has the worst customer service on the planet. I got a defective Broadband2go device two months ago.
I called and they said they'd send a replacement. I've now made 9 calls, spent over 5 hours on the phone, gotten 7 false promises it would be here in a few days, gotten three return envelopes for the defective one which they admit they already received, spoken to three supervisors, gotten one more defective replacement, been told a tech person would call me back within 24 hours to make that one work and it's been 54 hours and I never got a call.
This has been a nightmare that has wasted hours of my life. I finally filed a complaint with my credit card company and disputed the charges. I have never, ever felt so powerless, disrespected and frustrated with a company. Even if they replaced the device now I will never do business with a company that treats their customers this way. Rule one of business (I own one myself): VALUE your customers and treat them well - they pay your bills. STAY AWAY from Virgin Mobile, they couldn't care less about you.
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