I placed my very first on-line order for sports memorabilia as a 50th birthday gift for my husband. I was extremely distressed when I received the wrong item. I immediately emailed sportsmemorabilia.com. Before I even spoke with a customer service rep (Ingrid), the correct replacement item had been shipped by express mail, along with a return shipping label. When Ingrid telephoned me, she was extremely friendly, polite, understanding and helpful. I was very happy with the customer service and the immediate attention to my inquiry.
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