11/18 Here is the update to this MESS. I received a box of stuffing and an envelope containing what looks like a cover for the Chaise. Have not received a call about when a TECH Repair person will be here to FIX the problems.By the way the stuffing they use is VERY FLAMMABLE!!! I am still not sure it this is their Final resolution and that I am to FIX it myself. The only resolution in my opinion is a FULL REFUND AND PICK UP THIS CRAPPY FURNITURE. Of course if I don't hear from them or my idea of a Resolution is not met I will be at the store the day after Thanksgiving with the box of FLUFF and Cover to show other consumers the quality of the material they use.
7/9 purchased $2,476.06 "Leather Blend" 3 recliners, 1 Chaise I have contacted the corporate office 4 times, called the store 4 times, had two tech service calls one arrived instructed me to unzip the arm rest that was flattening supporting your arm on the wood of the arm rest frame. He would do nothing about my second complaint of "SCRATCHES" appearing from my dog. He commented the corporate office position was that pet damage is not covered under the warranty; the second Tech never showed up or called, and this is after receiving assurance from Jimmy Rogers the store Manager that he would take care of me and make me happy. However my position is that a couch made of this fabric was unacceptable and having owned prior other Leather blend and leather sofas this "SCRATCHING" was never an issue with my pets
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