On October 19 I placed an order for cosmetics with dutyfreedepot. That very day they debited my credit card with US$31.99. The product never arrived. I emailed them repeatedly and at once stage this was what they claimed:
Dear Marylin, Our billing department sent you several emails asking you to provide a copy of you bank statement, or a copy of the credit card used and a picture id. They asked for this information since this is your first order with us and we need to make sure that this is not a fraudulent order. You never sent in the requested information, so we never sent your order. We will issue you a full refund since you have not sent in the information. Please wait for refund processing. From, Customer Support.
Needless to say they never did – not that I ever would have provided them with a copy of my bank statement, a copy of my creditcard and a picture id.
On December 7 after I had again contacted them, they sent me this reply: Dear Marilyn, Your request for a refund has been forwarded to our billing department that will process it within 5 business days. Please note that there might be a gap of up to 12 days between the time your refund is processed and the time it appears on your bank statement. Best regards, DFD Customer Support.
It is again needless to say that no refund was ever made.
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