I noticed a $. 05 debit from my account from iLender, which I had never heard of. I called my bank and they advised me to call the company that debited the money. I did, they told me the $. 05 was to verify my account so they could lend me money. I told them I didn't want a loan and I wanted the $. 05 put back into my account. The same day I noticed a $30.00 debit to the same company. I called them immediately and demanded a refund. They told me that I would receive a full refund with 4-7 business days and gave me a confirmation number. After 8 days I called back to ask where my refund was, they then informed me that it would take 7-10 business days. After the 10th day I called back and spoke to someone who said I would be receiving the money at the end of that week. Of course, that didn't happen, so I called back only to be told that I would, without a doubt, receive my refund on January 3rd. On the 4th I called back and was told that the person who told me that was incorrect and that I would receive it on the 6th. After the 6th I called and spoke to a "supervisor" who told me I would have it on the 10th. Today, 1/11, I called and threatened a lawsuit, I was sent to another "supervisor" who said that I would receive an email stating the date the refund would be returned (I've asked for something in writing from them every time I called and never got anything). Now I'm waiting for their complaint department to email me that date. The supervisor said that they money would have to be taken from a different account because they're accounting department couldn't process my refund. Pretty scary stuff but... Still waiting for my refund.
0 comments