I planned a trip from NYC to Syracuse. My bus was scheduled to leave at 7:00Am and when it finally arrived the driver said he was only taking passengers that were going to Toronto. When we asked the driver when the next bus would arrive, he stated “in a few minutes” and shut to door in our face. After an hour passed passengers starting leaving the line in search for information. The few minutes turned into a couple of hours. I stood in the line from 6:00am until 9:15 and no one came from Port Authority y came out to tell us anything. They tell you to be there an hour early and then they come two hours late. I don’t know what was worst, the poor customer service or delayed, unorganized trip. I didn’t return home using the greyhound. I took the Amtrak home and I will never use greyhound services again.
Next time I will take the China town bus. It’s faster and much cheaper.
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