I requested a replacement for the rice cooking pot on Dec 8th, and call the customer service on Dec 9th. I was told that the pot was packed and ready to send out. However, till Dec 19th I have not yet received the product.in this case I made a phone call to the customer service on Dec 20th. A rep name Dan picked up the phone and informed me UPS tracking number. However, when I tracked the number, it says: A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status—including the scheduled delivery date—will be updated.
It is very obvious that the shipment is still sitting in Sanyo. However, when I told the rep about this, he asked me to check with UPS. So I gave him a chance for two more days and hopefully he could inform the warehouse. But, when I called again on Dec 22, he asked me the same thing to check with UPS. I told him that this is not my responsibility to call UPS, because Sanyo send out the product, it is the customer service rep's responsibility to check where his product is. When I replied him with this, Dan's attitude become worse and worse. When I asked him is this the right attitude to treat a customer, and he said that is right. I found the conversation is getting more and more ridiculous and I have to hang up.
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