Complaint / Review
FedEx
Cochlear Implant Batteries Delayed After Missed Delivery

I had a replacement speech processor for a cochlear implant, which was shipped by the manufacturer, MED EL Corporation, several years back. It was either stolen or lost (probably by an impatient FedEx driver who signed my name), but I did not receive it. It has a value of $6000, is computer programmed for my internal implant, and is of no value or use to anyone else.

Now just last week, I ordered batteries from the same manufacturer for the speech processors, again shipped by FedEx Ground, 2-day. It was shipped on a Wednesday, due to arrive on a Friday, but mistakenly had indirect signature required on it. When we missed the delivery, I called FedEx that night and was told my package had been redirected to a FedEx store. When I called the store, they said they did not have it and did not know what I was even talking about.

I called the 800 number for FedEx on a Friday evening and was told my package will not be delivered until the following business day, which they say is Tuesday, because the call center rep is trying to tell me they do not deliver on Monday.