My family of 4 booked a trip to Costa Rica after our trip to the UK was cancelled due to weather. We spent a large sum of money on the trip package and packed for the trip. When we arrived at the airport, there was no record of our family on the manifestation or based on the confirmation code. The US Airways agent was wonderful but looked at us apologetically when we told her we booked through Travelocity.
We immediately called Travelocity, who claimed there was no problem and that the problem was with US Airways. We finally received confirmation numbers that US Airways recognized 30 minutes before our international flight, after an hour and a half oh hold and going back and forth with the woman from Travelocity. At that point it was far to late to get on the flight as customs information had already been sent. We were then told that we would need to rebook through another department. Another 45 minutes and he told us that he would not be able to do anything about it without other change fees.US Airways at that point took care of the flight and got us on the next day.
I was then transfered to another person to have the hotel charges removed for the day we would not be in Costa Rica. 4 Travelocity employees and all I received was a refund for one night of hotel fees, all after a wasted vacation day, being sent home, and frustration on all ends. Horrible customer service! I was even told that there must have been an issue at the airport and what exactly did I tell the agent. The supervisor and manager both pointed fingers at US Airways, which is actually the only people who took responsibility and took care of the situation. I was offered $75 on my next booking with Travelocity which I refused, since I WILL NEVER USE TRAVELOCITY AGAIN!
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