"We used Travelocity to book our trip to Mexico. The trip details claimed that transportation from the airport was complimentary by the hotel. We discovered as the trip got closer that the hotel only provides comp transportation from Cancun airport when you book directly through them NOT through Travelocity. We called Travelocity a total of 24 times to try to get this resolved, each time waiting on hold longer than 30 minutes only to have someone who barely can speak English answer the phone. We had paid Travelocity for an ocean view room. When we checked in, we only had a standard room with no ocean view. Travelocity told us on the phone that for our trouble there would be a complimentary bottle of wine in our room upon check-in... Another Travelocity falsification! Travelocity took no our money, but took NO RESPONSIBILITY for resolving the situation or helping us. When we got to the hotel, we had paid Travelocity for an ocean view room and we had no ocean view at all, just a standard room. I've used Expedia, Orbitz and Hotwire and had great experiences so far, this was my first trip booked with Travelocity and it will be my last. Travelocity customer service is a joke."
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