I purchased a custom log home kit for 45,100k, in good faith, from Swuannee River Log Homes in Oct. 2002. They have been paid in full and to this day I have not recevied my home or even close to getting preliminary plans worked out for blueprints to be made. The salesman, Jay Wetzel, has this account so botched that even his manager, Mike M., and the owner, Ben Miller, are confused as to what he sold me in materials and style of home. His lack of communication and failure to have written paperwork has caused this company to default in its agreement.
I was assured that all agreements and pricing was approved by Ben Miller when asked to sign their sales agreement. However, there was no signature on the agreement when I signed and it does state " (Must be signed by a corporate officer to be valid)". The materials list was not available to me at that time... However... That was brought up after I already signed the paperwork. Making an excuse that the receptionist must have left it out.
They have since sent me 3 seperate sets of preliminary plans all having some sort of mistakes on them. One says I have the same amount of sq footage on the second floor as the first making my allowed 1300 sq ft now way over and they want more money from me to continue. I have not seen a peek of Jay Wetzel since I signed this agreement and he has since initiated 3 appointments to meet with him and his "design team" (a one girl show) yet has not showed up for any of them. I have spoken with Ben Miller on the phone once. He offered me their cheapest model without the second story for my money saying he never authorized Jay Wetzel to approve such design having many cuts for squared angled corners. I either must come up with 10k more or default their agreement and sacrifice a whooping 25%. Nearly 11k for them to do nothing but lie, cheat and steal.
I have written them numerous letters requesting a full refund listing why they have defaulted and have even filed with the BBB of Jacksonville to get their side of the story in writing. They in return sent them a totally different perspective along with a different materials list. Now they look like fools as I have proved in every aspect factuals as in telephone bills, letters and faxes they have sent me and such... At the end... They have no fight. Nothing bad to say about me and no complaints. They are just trying to drag this out until I give up and go away I guess. No so!!! If anyone has dealt with this company or recognizes the name Jay Wetzel from any other company and has a complaint please let your info be known.
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