I purchased a pair of diamond earrings in June from Kay Jewelers in Southwest Plaza. I have been faithfully taking the earrings into Kay jewelers every 6 months to have the prongs and the backing checked.
September 14 I took the earrings in for their 6 month check. I told them I thought the back was stripped on my earring. She checked the earrings and stated they checked out fine.
On October 4th, I got home from the Race For The Cure to discover I had lost the earring. On October 5th I went to Kay jewelers with my proof that I had been taking the earrings in every 6 months to be checked and that the person who checked my earrings said they looked fine. I told them they should replace the earring since I felt it was their fault for telling me the earrings looked fine. She told me there was nothing she could but would give me 20% off on another earring & increase the value of the one earring I had left. I had no choice but to except this offer since a new pair at another store would have cost me $1500 - $2000. I paid the $788 grudgingly and left. She told me I did not have to purchase a new extended warranty since I already had it.
I contacted the Kay's corporate office at 1-800-877-8169 and filed a complaint. Theresa got back with me on 10/08/09 stating there was nothing they could do since the manager at Kay Jewelers in Southwest Plaza denied ever having this discussion with me. They bascially came down to her word against mine.
I feel they have poor customer service and in this economy should keep the customers they presently have Happy. I also feel I was ripped of $788.00
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