Wow! Let me tell you something about NOVO 1 in HOLLAND, MI. I was desperate for a job and took a position with this company. 1st. The pay is not that great. They were aware of the fact that their T.V. Add stated positions starting at $10.00hr yet upon a mass hiring they made it clear they were only willing to pay $9.00hr. Unless you were fluent in Spainish which pay's $10.00 hr. After testing. They utalized these translators putting off testing to delay their pay rate. One staff member who had been there, completed the test & had gotten her raise had it taken away 1 month after they gave it to her stating that further testing would be required. However they didn't have any further tests for her to take. Although I find it odd that they sure did use her translation skills continually after this " wage demotion."
More, yes... There is a lot more. They hire in very large groups, train in very large groups... And fire in very large groups (ironically before any raises or benefits can be obtained.) They continually dangle raises for better phone times and pretend to be understanding of the high cost of gasoline. Hahahaha, that was a nice trick.
Quality who is continually monitoring your call time and quality have no set rules for all quality personel to follow. Sure, they give you a great list for you to follow, however they tend to make up rules as they go and again use these reasons as why a supposed raise is so very close for you. (it will never happen)
Training, they give you a week long training session and you feel very confidant in yourself when you first begin. Watch out! They make excuses as to their large accounts demanding unrealistic changes that go 98% against what you were just trained & now comfortable with. Get This... They pretend to give you a week to change to the new "standards" & then it ends up being 3 day's. Offering job security by a one day training in a different department. Train you and then Fire You.
About 98% of the staff were fired the same day as me. Well, why is it that 2 weeks later they post they have jobs available?
If you are looking for a paycheck to hold you over for about 5 weeks this is the Job for you. However, don't kill yourself trying because they are basically keeping 1 out of 100 they hire and train. Sorry folks but I don't want to see anyone else put in the position they left me in.
X-BMW, FireStone, PeP Boys & Hurtz Novo 1 employee: (
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