Tried closing my account with Expedia and this what I get:
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Dear Expedia customer,
We will do our best to respond to your inquiry within 24 hours. Please note we can not provide the following services over email:
* Booking, changing, or canceling reservations
* Refund requests
* Price quotes
* Urgent requests regarding travel within the next 5 days
Please call us for these requests at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and reference the case number above.
Thank you for choosing Expedia!
Expedia Customer Support
Original Message
From:
To: Travel
Additional Recipients:
Subject: RE: RE: Account questions or comments - Case ID: [REQ: M-584102]
Sent: Apr 28 8:10: 28 PM You know where your service level is when you need your customer to threaten you before taking the appropriate action. I will sit here and wait to see if things happen.in the meantime, you can be sure that I will be sharing my experience freely.
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Friday, April 29 11:03 AM
To:
Subject: Re: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Boon,
Thank you for contacting Expedia about your feedback.
We regret that your experience with Expedia.com was not satisfying. Comments such as yours are read by numerous people within Expedia and help shape our policies and practices as we learn and grow.
In the meantime, we will work hard to regain your loyalty and trust.
Meanwhile, we have forwarded your request to close your account, to our "fulfillment team" and you will receive a response from that department as soon as possible.
We appreciate your patience regarding this matter.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102.
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
To: Travel
Additional Recipients:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102]
Sent: Apr 28 7:58: 17 PM Your customer service sucks!
I am very disappointed at your service level and I will make sure I will put this in my comments whenever I come across reviews of your website!
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Friday, April 29 10:35 AM
To:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Boon,
Thank you for contacting Expedia about your request to call you.
We apologize for the inconvenience. Unfortunately, we are unable to make call outs via email requests.
To expedite your request, please contact our 24-hour support desk at the number below or at 1-404-728-8787 for callers outside the U.S. And Canada. Kindly have your member ID, e-mail address or itinerary number ready.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102.
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
Sent: Apr 28 7:29: 16 PM
To: Travel
Additional Recipients:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102]
Please get someone to call me on my cell or get a live person to answer emails.
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Friday, April 29 10:24 AM
To:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Boon,
Thank you for contacting Expedia about closing your Expedia account.
We understand your concern. As much as we wanto to, we are limited in providing assistance via email correspondence.in matters such as these, we need to have you on the line while we assist you. Please contact our 24-hour support desk at 1 800 EXPEDIA (1 800 397 3342) or 1 404 728 8787 for callers outside the U.S. And Canada. Kindly have your member ID, e-mail address or itinerary number ready.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102.
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
Sent: Apr 28 7:16: 47 PM
To: Travel
Additional Recipients:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102]
Hi,
I have said that I am no longer in the United States and I would not like to spend money on an international call to close an account.
Please assist in closing my account and I look forward to your positive reply.
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Friday, April 29 6:47 AM
To:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Boon Hua,
Thank you for contacting Expedia about closing your account.
We are limited in the services we can provide via email.in cases like these, you would have to give us a call for further assistance. You may contact us through our toll free number at the given number below. A customer service representative would be happy to assist you on this matter. You would also need to have your account information like user name, e-mail address, or itinerary number ready as well.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102.
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
Sent: Apr 28 3:44: 42 PM
To: Travel
Additional Recipients:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102]
Hi,
I have previously requested for my account with Expedia be closed since I am no longer in the United States.
I was told on the 16th that the request has been forwarded to the team in charge and it will take up to 10 days for the request to be effected. (See attached emails below)
It is 29th today and I have just checked and confirmed that my account has not been closed.
Please do the necessary and I look forward to your expeditious reply and action.
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Saturday, April 16 2:50 PM
To:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Boon,
Thank you for contacting Expedia about your request to close your account.
We are sorry to see you go. We have forwarded your request to the proper department.
Please note that the cancellation process takes up to 10 days to process and during this time you will continue to receive promotional email.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
Sent: Apr 15 11:18: 21 PM
To: Travel
Additional Recipients:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102]
Hi,
I would like to close my account as I am no longer based in the United States. However, when I click on the Account Closure link on My Account page, I was told of an Expedia.com Access Violation and
You have attempted to use functionality for which you do not have access. I was then subsequently logged out. Please assist to have my account close and my personal information removed from your database.
Thanks,
Boon Hua
Mobile: 65 9697 4685
TREASURE BOX PTE LTD
DESIGN: PRINT: PREMIUMS: EVENTS
http://www.treasurebox.com. Sg
Tel: 65 6649 0080 | Fax: 65 6826 4340
From: travel@customercare. Expedia.com [mailto: travel@customercare. Expedia.com]
Sent: Saturday, April 16 2:13 PM
To:
Subject: RE: Account questions or comments - Case ID: [REQ: M-584102] Dear Expedia Customer,
Thank you for contacting us about deleting your account.
Please be advised that Expedia does not have an authorization to delete accounts. However, you may delete your account online by accessing this and following the steps below.
Here is how to do it:
1. Go to the Expedia.com home page, http://www.expedia.com, and click the link titled "My Account" at the upper right hand corner of the page.
2. Click on “Account Closure” which can be found on the left side of the page on top of the Expedia luggage icon.
3. Fill out the request form.
5. Click "Close this account."
You will receive an e-mail verifying the deletion of your account.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) and reference case ID: M-584102.
Thank you for choosing Expedia.
Expedia Customer Service Team
Original Message
From:
Sent: Apr 15 11:09: 46 PM
To: Travel
Additional Recipients:
Subject: Account questions or comments
* TPID: 1
* EAP: 0
* Name: Boon Hua Lim
* TUID: 177894906
* E-mail Address:
* Phone Numbers:
1 (650) 4502449
* Itinerary Number:
* Subject: Account questions or comments
* Comment:
I would like to close my account as I am no longer based in the United States. However, when I click on the Account Closure link on My Account page, I was told of an Expedia.com Access Violation and
You have attempted to use functionality for which you do not have access. I was then subsequently logged out. Please assist to have my account close and my personal information removed from your database.
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