We have booked all our flights on Orbitz for years.
We planned a vacation to Puerto Vallarta in April. We printed out our Orbitz itinerary and planned out our arrival time at the airport. We all got up at 4:30 in the morning to catch our 8:00 am flight, but while walking out the door, Orbitz called to say our flight was leaving on time at at 10:20 am... What? After a frantic call to Alaska Airlines they confirmed that the 10:20 am time was correct. We had an extra 2 hours and 20 minutes!
The day our vacation ended we again pulled out our Orbitz itinerary... But this time we had the hotel concierge call the airline to check the time our fight number departed. They told her it was 5:40 pm, even though 4:18 pm was printed our itinerary. We were still a little nervous, but Orbitz called with a reminder at 1:25 pm (CDT) our flight was departing on time at 5:40 pm, so we relaxed.
We arrived at the airport 2 hours early, but were told our plane already departed. They said we were booked on a completely different flight that left at 4:00 pm. We spent 40 minutes on the phone with Orbitz. No help... And another hour on the phone with Alaska Airlines. We could not get on a flight that day and were charged $872.00 to fly home the following day. We have been on the phone for hours with Orbitz and exchanged many emails, but they refuse to take any responsibility and blame the problem on Alaska Airlines. We have now filed a claim with the DOT Aviation Consumer Protection and Enforcement Agency and started investigating a small claims court case.
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