I found my experience with Bloomex to be extremely disappointing, to say the least. My son ordered flowers for me for Christmas. They arrived Dec 21st, the packaging was soaking wet, there were several broken lilies, some of the filler flowers were dropping from their stems, and the vase was dry. It appeared that they had fallen over in the delivery vehicle. The next morning the roses were wilted and brown on the outer petals, it became obvious that they had been lying on the floor of the delivery van, or otherwise exposed to the cold.
I couldn't reach customer service, I don't own a camera to post them a photo, so finally I contacted the order desk, who passed on the information. A call back said that they would try to send the order before the weekend. I called on Friday morning, left a message which was not returned (ever), I called again at noon and they were closed. I went online and instant messaged them. I was told that my delivery was on it's way and that deliveries went up to 9pm. When it didn't show up I sent them an email expressing what had happened. I was extremely upset at staying in all day Christmas Eve, for nothing.
On Monday December 27, I reached customer service (ignore the instructions hit 0/operator) she said that they had my complaint and my email and they could replace my order on Dec. 29! I was not happy about that and I asked her to have a manager/owner/someone in charge call me. She said that they would. Seriously, I doubt that they will. Please note that if you demand a refund, they will pick up the mess that they left you and charge you $9.95 pick-up fee. The flowers are now 6 days old and are decomposing, even with water changes - they smell terrible.in order for them to pick them up, I will have to spend another day waiting for them to show up (if they do show up). I will never, ever, recommend this company to anyone.
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