Complaint / Review
www.ftd.com
Use teleflora instead

I understand that for Valentine's Day, you're gonna pay a bit more than any other day for flowers. But I ordered an arrangement which included white daisies, orange roses and yellow carnations. Beautiful in the picture; I chose the deluxe (mid-range) arrangement. It arrived with almost all white daisies (some of the cheapest flowers you can buy), just 4 browned orange roses, and only two yellow carnations. Now I know FTD themselves didn't arrange this for my wife, but what are they thinking using a florist that provides such sub-par products/service? I complained and an FTD rep told me I was confused about the "substitution policy" and offered me a $10 coupon off MY NEXT PURCHASE... Ha!