My husband and I recently tried to purchase a crib from Babies R Us. We were told that we could not place the order because they were out of stock and to come back on Thursday when they were expecting a shipment. We returned on Thursday evening only to be told once again that they were out of stock and that we still could not order one. This is quite confusing to me because it seems like the reason to order in the first place is because they are out of stock. Anyway, my mother in law returned the very next day and was able to order one. Great we thought... And the one she ordered was coming directly to the house. The bed arrived the following Friday afternoon in a completely demolished box. The legs were hanging out of one side and it had obviously been dropped a few times. I called BRU Customer service immediately and he assured me that UPS would come pick up the old crib and deliver a new crib Express shipping and that it should arrive on Tuesday. Of course, no crib on Tuesday or Wednesday so I called customer service again for an update. I was told that the item was back ordered and would not be available until March. On Tuesday my mother in law received a phone call asking about the delivery of our new crib. We were so excited that the new one was on it's way. It arrived on Wednesday in a box that looked much better than the first, but it was opened on one side. We opened the box yesterday evening only to find that the headboard of the crib has two huge chunks of wood missing. I have been on the phone with customer service a number of times yesterday and today (both the online customer service and the local customer service) trying to find a solution. I would like to only return the headboard because who knows what we will receive next time if we send the whole crib back but so far neither has s solution for me!
I really love this crib and unfortunately BRU is the only company that carries it. I feel like we are completely stuck!
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