My name is Stefanie and I have been on hold for over two hours. Two hours of not only my time, but my employers. I first called at 9 am on Friday the 1st of October and spoke to a woman named Niki... She answered fairly quickly and was helpful until I told her I wanted to use a credit for the flight I was booking. Then immediately she said she had to transfer me to a service dept. It is now 11:28 and I'm still holding. I called on my cell phone to the same number NIKI answered on to make sure they hadn't forgotten about me and was told to continue to hold that the wait was normal, well by that time my Boss was a bit vexed and called himself... The lady that answered that time told him, after he expressed his displeasure, that she would put him through to her supervisor... Now we are both on hold! He has been holding (On my Cell Phone) since before 11, so for 30 min. This is unexceptionable, does this company really think they can put us on hold and waste our time and that we will give up?!!! Im so unhappy about this!
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