Complaint / Review
Expedia.com
Awful Customer Service - Canceling a Ticket

The customer service of Expedia is terrible! If you run into problems they will not help you at all. After 5 hours on the phone talking to 5 different people, all I got was the phone number for the airline's customer service people! I have traveled using Expedia several times before. This was the 1st time I needed to use their 1-800 number. My flight was canceled due to weather. I called their number to find a solution. The agent on the other end told me that they would cancel my ticket if I found another flight. I found another flight and called back. After waiting on hold with the agent for 2 hours, I was told that, because of the inclement weather, I needed to call back the next day before noon. I double checked to make sure that this would not be too late to cancel, but was assured that it would be fine. However, the next morning when I called at 6 am, I was told that it was too late and that my original flight had been re scheduled. I was on the phone with the person for 1/2 an hour explaining things before my new flight took off and I had to hang up. Once I was back in cell service, I called the number again. This time I was told their system was down and that I would have to call them back in 2 hours. When I called them back I was on the phone again for another 2 hours until I was finally told that at no time could they have canceled the flight and that I should have contacted the airline directly right away! When I pointed out that I had talked to 4 other people and none of them communicated this to me, I was told that they were sincerely sorry and that the people would be dealt with, but that there was still nothing they could do for me! I will never use Expedia for another flight. With all of the options out there, you can do better than this site.