Case #8038948230 and Case manager #7501487605
Bought HP laptop at Best Buy for $800.
Was unable to download firefox, unable to get into comcast emai, weightwatchers, download smilebox, etc. Receiving error messages.
Dealt for 3 weeks with HP IT support who were unable to resolve. I also tried to return to Best Buy but they said they only accept damaged products less than 15 days old. The Geek Squad was nice enough to try and resolve the issues but after 2 hours, they said I had big problems and needed to work with HP... HP mailed me a recovery CD and I spent 2 hours reloading. This make the problems worse not better and all the same issues remained. Lap was returned to HP Tech support and then returned to me with NONE OF THE ISSUES RESOLVED. I received a bogus letter saying that they had done a complete repair and that my lap was now in perfect order. What a lie. HP then sent out a technician for an in-house visit. The technician spent 4 hours and was unable to resolve the issues. He said I had a good case for a new laptop. Throughout this painful 6 week process which included 20 hours ont he phone with HP, I was forced to deal with an incompetent "Case Manager named Clayton". Clayton was like a robot, reading from a script, refusing to take responsility for the issues.in then end, he told me I was "out of luck" and there was nothing he or HP could do. He referred me to all the 3rd party software companies!!! I asked Clayton "What about the consumer that spent $800 hard earned money and now has a lap top with an issue causing the operating system to not work properly". HP contracts with the vendors so after not having a laptop that works for t6 weeks, I was shocked... Clayton could have cared less, heartless and focusing soley on making sure HP would not have to take ownership or responsiblity. He was a complete propaganda toy... I have told everyone I know to never buy an HP computer since Clayton said that they take no responsibiilty for software THEY LOAD on their HP computers and leave consumers OUT IN THE COLD. I even wrote a letter to the president of HP and guess who the letter was referred to? Clayton! The president nor the Executive team want anything to do with resolving consumer issues... They should because they are losing a ton of business to Apple because Apple would take back a computer that is brand new with operating system issues.
I am going to hire an attorney since this is a big company taking advantage of consumers. I should have bought an Apple and tell everyone I talk to they should too since HP made my computer experience the most hurtful and upsetting experience in years. If they had professional Case managers (My guess is that they farm out case management to a call center - it's not HP but a vendor they hire — since their call center is in Canada).
In sum, HP operates with NO REGARD FOR THE CONSUMER and employs people like Clayton that read from a script and whose direction is clearly "screw the consumer and make sure HP takes no blame for selling a lemon lap top".
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