After the initial confirmation of my order, I received no correspondence for over a month. When I wrote to inquire about status, I received a rather snippy reply indicating that they already told me that they were out of stock and promising delivery within three weeks. Three weeks came and went. After another month I wrote again and received no response.
Finally, after waiting yet another month, I wrote and informed them that I intend to contact PayPal to file a fraud claim if someone didn’t get back to me before the end of the week. Surprisingly, someone responded within a couple of hours, but again, the tone was snippy and unprofessional. They claim that they have sent updates about my order (thus implying that I have somehow missed this correspondence or am lying by claiming to have never seen it) and were “confused” as to why I may be concerned about fraud. At no time have they apologized for the delay in product delivery nor their failure to keep me informed as to the status of my order. They have promised shipping by Wednesday, but I will believe it when I see it.
If I have not heard from UPS to confirm shipping by Monday I fully intend to contact PayPal and very other organization I can to: A) get my money back and B), insure that as many people as possible know about my experience.
Yes, the steamer promised was listed at a great price... But now I understand why. It’s NOT WORTH IT to deal with this company.
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