My name is Bella. I'm a customer of Lord & Taylor store for more than 15 years and always was very happy with customer service in Boston store, untill recently (8/13) i had bad expirience for first time. On the end of july, i bought a shirt for my husband and pay for it upstairs on BCBG counter, than i was in rush to leave store, because I had a appoitment. To my way back I saw pretty top on the free people counter (which i like a lot) and decided to buy it without trying it, i went back and pay on the same counter. I've had tried at home and top did't fit well, the same shirt for my husband. I brought back to return and here my problems were begins. The salesperson said she need to cheek with manager, because something not looks right. Manager, his name is Brian McCarthy (from his word) acused me, that I brought back not the same items (receit shows different discription), even price tag show size small, inside of top was labeled size large, label was missing, honestly i haven't pay attention, because, when i tried i saw right away, is not my thing. Manager made me very uncomfortable acused me for wrong doing. I left receit and item on the BCBG counter and ask him to better figured out what happened, before he has a right to acused customer. Maybe some one returned, before i bought it, maybe some employe decided to do some thing wrong? I have no idea and is not me, who shoud figure out what happened. I don't care if store will not return money on my Lord & Taylor account (only $18 or so $), but i 'm very angry with the service Brian Mc Carty shows toward me. Please let me know what really happened with my purchase. Sincerely Bella
0 comments