Contact HP support, found out my laptop's warranty ended on 7/17. Have been away for a week, returned home today to use personal laptop Pavilion Dx5-1235dx. While charging the ac adaptor temperature is over 110 degrees to the touch.
I asked the support tech (ticket 8040813742) to let me speak to supervisor / manager to see what consideration could be made by missing end date of warranty by 3 days.
Was told that they weren't allowed to engage supr or mgr by policy and the only option was to pay for new adaptor, send in for $49 dollars or spend $99 to extend for 1 year.
Extending the warranty based on a significant component failing within 3 days of warranty expiration is great reason to purchase add'tl warranty.
The basic concern based on the heat the adaptor is generating, there doesn't seem to be any sense of urgency or concern it can cause a fire and cause personal injury or property damage.
0 comments