I purchased "2" Toshiba Satellite, series L505, laptop computers within 9 months in 2011. Both were in the $500 to $600.00 range. Prior to purchase I extensively researched the "best, most reliable" laptops via Consumer Reports and various "Tech" web sites, and this model was in the "top 5" for reliability, most bang for your buck, function, etc... The first purchase was for my 'college freshman' and the 2nd for 'me'&my very first laptop.
Within 3 months the AC Adaptor stopped functioning due to parts falling apart on the first one. Toshiba immediately sent a new one at no charge. Within 6 months the AC adaptor on the 2nd one (mine) literally broke off and got stuck in my laptop. I used a pair of tweezers, extracted the parts, and contacted Toshiba. The product was still under "Warranty". The company spokesperson advised Toshiba would not replace the adaptor because '... It broke off inside the machine... It just didn't stop functioning...". The cheapest replacement adaptor I found was approximately $80.00. Little did I know the worst was yet to come.
Two years pass. My daughter calls from college stating her Toshiba laptop crashed. Upon inspection and analysis by staff and professionals at her college's 'Computer Lab' they found the problem. It seems the computer part where the AC Adaptor plugs into the laptop (to charge) was malfunctioning. They saved what data they could and advised it would cost more to repair (IF IT COULD BE REPAIRED) than it was worth. They also advised that only Toshiba could repair this problem.
The 12 month warranty had expired. I had to pay for a 'rental' computer for approx. One month until I replaced the Toshiba with an APPLE Macbook Air, then mailed to her college.
"My" Toshiba, less than 2 years old, has already had to have the battery replaced. I'm currently experiencing router problems, shadows in the corners of my screen, etc... I will be pleasantly surprised if 'the part' where my AC Adaptor plugs in doesn't malfunction within the next few months.
I firmly believe this is a manufacturing defect Toshiba has failed to acknowledge and many consumers have been ripped off, just like me. $1100.00 is a large amount of money for anyone. For a permanently disabled widow with a child in college, it's enormous. I will ever purchase another Toshiba product of any kind. I bit the bullet and purchased our first "APPLE".
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