I shipped a piece of in-house laboratory equipment to a lab equipment company in Colorado for consignment. The equipment was packaged properly and clearly marked fragile and "this end up." It was insured for $6000. It arrived damaged, and the box was crushed. The original price of the equipment was over $10,000, and the company in Colorado lists it on their website for $5900.
When I first filed a report with FedEx, they said the package was not damaged and the equipment was not damaged. The package was shipped by a reputable shipper who has been trying to get FedEx to pay for the equipment. It was shipped during the first week of July. My regional FedEx contact is no longer returning my calls and has not followed through on this matter. I do not know who to contact. The shipper sent 2 letters to the CEO of FedEx. There has been no response after over 2 months.
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