I have had my Nordic Track Treadmill for 15 months, and I have had to call for service at least 5 times. Every single time I call UTS, I am on hold for a minimum of 20 minutes. Usually it is 30. People answering the phone in general do not have a clue as to what the problem is that I am describing, and this has resulted in them ordering the incorrect parts.
Currently, I am waiting for three parts: 1 I don't even need (they ordered the wrong part because they paid no attention to the problem description) - which is out of stock. One I do need - this is out of stock. One I need CRITICALLY for my treadmill to work - and I have no information on this. When I sent an email to their customer service department on the two orders that were out of stock, they very helpfully told me that the parts were out of stock, and that they had no idea when they would be in.
I will never purchase another product that uses this company for warranties. I will absolutely send a complaint to the BBB if I do not get some answers soon.
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