On 8/25/07 I went to Monro Muffler in Watertown, Ct. To have my oil changed & opted for the upgraded service which included semi - synthetic oil (Maxlife), inspection & tire rotation. When the service was complete I was told the tires could not be rotated because the rear lugs were frozen. The tires are relatively new & have been on since April '07. I mentioned to the manager that I paid for services, other than the Maxlife oil, that I did not receive. No brake inspection or tire rotation. There is a product called Liquid Wrench which is designed for such a problem & I do not think they tried very hard to loosen the lugs. When I told the manager I was not satisfied he said to give him the receipt & he would note that the next time I brought the car in the tires would be rotated. I asked him how he thought that if the lugs could not be loosened now how would they be loosened the next time. I got a deer in the headlights look with no reply. I even EMailed Monro customer service & got no reply. Ever since Ken, who was a manager left & always satisfied me & I expect others, I have gotten nothing but excuses from the other managers. I once brought another one of my vehicles in to have the oil changed on a Fri. Afternoon only to be told they could not do it because there was only one person available & he was busy. This was on a Fri. Afternoon so why was there only one person available? There are many other shops in the area who perform the same services & to be sure I will go to them from now on. I have 3 vehicles that I would bring to Monro for service. No more. The service & customer service is awful. I would appreciate, if possible that this be forwarded to Monro customer service.
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