I finally canceled my AT&T home phone and High Speed Internet service, because it didn't work half the time. I often had no dial tone and when it did work, the DSL was slow. Worst of all, I have found that AT&T customer service reps make up new lies every time I call. After a month of calls with service reps assuring me that I would get a prorated credit for the internet service, since I canceled two days into my billing cycle, they told me today that they don’t prorate internet service. The supervisor could not point me to that information, she “just knows that it’s true.” I guess that should be good enough. I looked through my Terms of Service and it does not say any such thing. The supervisor would also not give me any contact information for anyone in charge of this operation. Their behavior is really despicable. If anyone can recommend a company that aren’t incompetent and/or liars, I would like to hear it. I am considering canceling my cel phone service because I hate AT&T so much.
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