Had Charter high speed internet with AT@T phone service for two or three years and very happy with it. Switched over to the Charter bundle offer a few months ago. The internet service is truly pathetic. VERY slow to connect; access to E-mail is unreliable; frequently booted off when finally connected. Spoke with customer service and they were resistant to sending someone out. Am now in the process of checking the options for canceling the "bundling" and returning to ATT for phone service. The financial savings is not worth the aggravation.
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