This is an actual tec chat with magic jack
Please wait for a site operator to respond. You are now chatting with 'Yvonne' Your Issue ID for this chat is LTK4190124013837X
Yvonne: Hello, how may I help you?
James Creekmore: pleas refer to these two chats i got disconnected from bothe of them one on an update and one of them when they had me take the mj off my system LTK4190123976768X Lloyd LTK4190124010076X Andre Maya
James Creekmore: it is currently unplugged and off my system
Yvonne: Alright, please hold while I review your previous chat.
James Creekmore: here is a list of all the chats since sunday LTK4190123721521X LTK4190123752203X LTK4190123965771X LTK4190123976768X Lloyd LTK4190124010076X Andre Maya
James Creekmore: ok
Yvonne: Thank you for waiting.
James Creekmore: ok
Yvonne: Is this about not being able to receive calls with your magicJack?
James Creekmore: yes
James Creekmore: the same problem i have been having since i plugged the first one in i am on my second one
Yvonne: Let's check your bandwidth.
Yvonne: Please click the link below, click the yellow star on that page and take note of your upload and download speed.
Yvonne: http://speedtest.net
James Creekmore: working on it, it is downloading now
Yvonne: Did you click the yellow star on that page?
James Creekmore: scanning now
Yvonne: Alright
James Creekmore: should i click fix inssues.
Yvonne: No
James Creekmore: the scan is finnished
Yvonne: Tell me what is your upload and download speed.
James Creekmore: it don't say it scanned for issues and supposedly found 455 inssues slowing down the pc
Yvonne: Did you click the yellow star on that page?
James Creekmore: let me look for the yellow star
Yvonne: Okay
James Creekmore: no yellow star on page you sent me
Yvonne: Close that page and click the link again.
James Creekmore: nope no yellow star there is a place to click to start test and that would be the one i clicked then it downloaded and i ran the test
Yvonne: Okay please close that window.
James Creekmore: yellow pyramid not starr
Yvonne: Do you have an antivirus installed in your computer?
James Creekmore: donwload speed is 2.89 Mb/s upload. 39Mb/s
James Creekmore: yes but it and my firewall are currently turned off so now my computer is at risk and has since 2 chats ago
Yvonne: Okay
Yvonne: Let's format your magicJack.
Yvonne: Please follow these steps
James Creekmore: ok that is new i will reconnect it now
Yvonne: Press the windows button in your keyboard (between CTRL and ALT) then press R.
Yvonne: Type diskmgmt. Msc and press ENTER.
James Creekmore: ok done
Yvonne: At Disk Management window scroll down to bottom and look for a Removable disk 18 MB capacity.
James Creekmore: hold on
Yvonne: Take your time James.
James Creekmore: the only one i have besides my hard drives is E: magicjack 1mb
Yvonne: Unplug your magicJack device from your computer for 15 seconds then plug it back afterwards. Press and hold the Shift key on your keyboard when plugging it back to your computer.
James Creekmore: ok
James Creekmore: still only E: MagicJack
James Creekmore: 1mb full
Yvonne: Have you plugged it back with the Shift key held down?
James Creekmore: yes 2 times just now annd with on of the other chats awhile ago and that is the only one which will show up. No others.
Yvonne: Alright, please go to "Computer" window and check how many magicJack drives are in there.
James Creekmore: one same as the other
Yvonne: Okay please close those window.
Yvonne: windows*
James Creekmore: ok done
Yvonne: Press the windows button in your keyboard (between CTRL and ALT) then press R.
Yvonne: Type devmgmt. Msc and press ENTER.
James Creekmore: done
Yvonne: Click the sign next to Sound, video and games controllers then tell me what are the drivers under it.
James Creekmore: Realtek High Definition Audio, USB Internet Phone By TigerJet
Yvonne: Right click on USB Internet Phone By TigerJet and select update driver.
James Creekmore: ok looking
James Creekmore: still searching
James Creekmore: windows had determined the driver sofware for you device is up to date
Yvonne: Good
Yvonne: Please do the same thing for Realtek High Definition Audio.
James Creekmore: searching
James Creekmore: same thing came up
Yvonne: Click the sign next to Disk drives. (Do you see YMAX MagicJack USB Device or Tigerjet Harddisk USB Device?)
James Creekmore: yes and i already searched for updates and it is up to date
Yvonne: Right click on YMAX MagicJack USB Device or Tigerjet Harddisk USB Device and select Uninstall.
James Creekmore: uninstalling
James Creekmore: to finish removing your hardware, must restart computer Yes or no
Yvonne: Do not restart your computer.
James Creekmore: ok did not remove
Yvonne: Click the sign next to DVD/CD drives. (Do you see YMAX MagicJack USB Device or TigerJet CD-ROM USB Device?)
James Creekmore: yes
Yvonne: Right click on YMAX MagicJack USB Device or TigerJet CD-ROM USB Device and select Uninstall.
James Creekmore: Again, to finish removing hardware you must restart computer yes or no
Yvonne: No
Yvonne: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
James Creekmore: ok but it is still there Please wait while I transfer the chat to the best suited site operator. You are now chatting with 'Ermin' Your Issue ID for this chat is LTK4190124013837X
Ermin: Hi this is Ermin i'll be assisting you today, please hold on while i check your previous chats...
Ermin: Thank you for waiting, when you call your magicjack did you get any message?
James Creekmore: it went to my voice mail and then i get it in my e-mail
Ermin: Please try call your magicjack now
James Creekmore: ok
James Creekmore: i am still unavailiable
Ermin: Your'e using a router yes?
James Creekmore: wifi router
James Creekmore: connected to clear
Ermin: Okay
Ermin: Is there anyway for you to open 5060 & 5070 UDP ports on your router?
James Creekmore: They are already open
James Creekmore: i did that on monday allong with the other 433,80
James Creekmore: would you like a list of all my chats so you can see all i have done
Ermin: if that does not work is there anyway to bypass the router then check if you can receive a call? If you can then its your router that is blocking your magicjack incoming calls
James Creekmore: no the router is connected by cat 5 wire to the clear modem which i can not connect directly to.
James Creekmore: clear says they don't support mj maby you could talk to them
James Creekmore: http://www.clear.com/
James Creekmore: but the tecs where you are say they do
James Creekmore: http://www.clear.com/support/index? Intcmp=index_d_prmnav_sp
Ermin: One moment please...
Ermin: Okay this Clear connection don't have enough speed that will enable the magicjac to work well, we need to use hardwired internet or Broadband internet connection to make this Jack working better
James Creekmore: 4g coverage is not enough speed
James Creekmore: donwload speed is 2.89 Mb/s upload. 39Mb/s this is what my computer is doing and i can make calls out
James Creekmore: just that all my incomming calls go to vm
Ermin: http://www.my-speedtest.com/speedtest.htm
Ermin: please run the link
Ermin: to measure your net speed
James Creekmore: download 2012 kbps upload 323 kbps
James Creekmore: that one had a lot of popups
Ermin: 323 kbps uploads is not enough if possible it should be 400 to 500 uploads
James Creekmore: then why tell people you work with WiMax because that is what they use
Ermin: We need a specific speed like that one i sent you above to make sure that your Jack will work on both incoming and out going calls
James Creekmore: what a crock
James Creekmore: here i have spent a good part of 4 days on chat with you people and i am just now finding out that i need more speed. What happed to the other people i spoke to and had me check my speed
James Creekmore: off your web site
James Creekmore: A computer with an available USB port; AND Any computer with Windows XP, Windows Vista, Windows 7 or Intel-based Apple MAC operating system; AND One of the following: Broadband, High-Speed Internet, Cable Internet, DSL, WiFi, Wireless, or WiMax; AND Your present corded telephone or cordless telephone system (you can also use a headset or your computer's microphone and speakers)
Ermin: Just make sure that the speed is enough on the connection that you have as a primary requirement so both incoming and outgoing calls will work well
James Creekmore: not mentioned in this To use a magicJack, you MUST have the following: A computer with an available USB port; AND Any computer with Windows XP, Windows Vista, Windows 7 or Intel-based Apple MAC operating system; AND One of the following: Broadband, High-Speed Internet, Cable Internet, DSL, WiFi, Wireless, or WiMax; AND Your present corded telephone or cordless telephone system (you can also use a headset or your computer's microphone and speakers)
James Creekmore: according to that i have all the requierments that is from the website your company runs so it is false advertizment.
Ermin: We requires enough speed as well because we are using internet speed for incoming and out going calls
James Creekmore: broken record. I will be returning this thing tomorrow. And will tell every one i know that the whole thing if full of it. If i were at a motel away from home i could be even more screwed than i am now because they will charge me a 15% restocking fee. And don't expect a good review from me any time or any place
James Creekmore: good night good by and good riddens
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